Help and advice

If you have any questions about how to buy and care for your Brockway’s carpet - we’ve got the answers!

Frequently asked questions

What are the different types of carpet fibres?

100% wool yarns create a beautiful high-quality durable floor covering – it is the most luxurious carpet fibre.

Wool blend carpets are usually made up of 80% wool and 20% synthetic fibres.

The most commonly used carpet yarn blend is 80% wool, 20% nylon. The mix combines the softness of wool with the strength of nylon to create a durable yet beautiful carpet yarn.

Another widely used blend is 80% wool/ 10% nylon/ 10% polyester. This mix combines the best properties of super fibre wool with the durability and strength of synthetic fibres nylon and polyester.

Where can I buy a Brockway carpet from?

We have a network of professional retailers across the UK who stock our beautiful wool carpets. Simply visit our "where to buy" section, enter your postcode or click on the "use my location" function and you’ll get a list of your nearest approved Brockway retail centres.

How often should I vacuum my carpet?

Regular cleaning will help to keep your Brockway carpet looking great!

What is carpet face weight?

A measurement in ounces is determined by the amount of fibre per square yard. For example, 40oz per yard or 50oz per yard - The heavier the weight, the more carpet yarn is used. Generally, the heavier the weight of the carpet, the more resistance it has to flattening from foot traffic and furniture - 40oz or 50oz carpets are ideally suited for hallways and staircases.

What backing do you use?

All Brockway’s carpets are backed with the pioneering eco-friendly Envirobac system. Envirobac is a lighter weight backing offering numerous advantages. It is super-strong, energy-efficient, effluent and emission-free and can be recycled at the end of its life.Its lighter weight and flexibility makes the carpet easier to transport and fit. The revolutionary system uses a reduced quantity of SBR latex, approximately 75% less than the amount used in the traditional secondary backing method.

Can I order free carpet samples?

We are committed to offering free carpet samples, after all pictures can only tell part of the story. To see how Brockway carpets look and feel before you decide, select up to six carpets from the extensive selection on this website and we will send swatches free of charge directly to your address.

What vacuum cleaner do you recommend?

Opt for a vacuum cleaner that has brushes or a beater bar if you have a cut pile carpet. Or, for loop pile carpets, one without brushes or a beater bar is best.

How can I get rid of indentations in the carpet?

Compression marks caused by heavy furniture or castors will usually recover in time and can be improved by gently brushing. Make sure that the underlay provides adequate resistance to compression as a soft deep underlay can cause the carpets to permanently distort under heavy point loading. The use of castor cups is recommended.

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